Terms of Service

Active Ireland Events Limited
Amberley, Killiney Road, Dalkey, Co. Dublin

Telephone: 089 229 9458
Email: info@activeireland.ie

Please read these Terms of Service carefully before making a booking. By making a booking and payment, you confirm that you have read, understood and accepted these Terms of Service.

1. Definitions

The Company
Active Ireland Events Limited.

Customer
Any individual, parent, guardian, lead booker, school, organisation or group making a booking.

Participant
Any child or adult attending or taking part in any activity, programme, lesson, party, camp or event organised by the Company.

2. Bookings

• Places are allocated on a first-come, first-served basis.
• By submitting a booking, the Customer confirms they have the authority to make the booking and accept these Terms of Service.
• A binding contract is formed once a booking has been confirmed by email or through the Company’s online booking system.
• Customers are responsible for checking their booking confirmation and notifying the Company immediately of any errors or discrepancies.
• Participants must meet any stated age, ability or programme requirements.
• Customers are responsible for ensuring that all information provided during booking is accurate and up to date.

3. Payments

• All prices are subject to change.
• Payment in full is required at the time of booking unless otherwise agreed in writing.
• The Company reserves the right to refuse or cancel participation where payment has not been received.

4. Cancellations & Rescheduling

Customer Cancellation

More than 14 days before the activity

• A refund or transfer may be offered, subject to availability.
• A €20 administration fee applies.

14 days or less before the activity

• All payments are forfeited.

Non-attendance

• No refund or transfer will be offered.

Company Cancellation

The Company reserves the right to cancel, postpone, reschedule or amend activities due to:

• Weather conditions
• Venue availability
• Staff illness
• Safety considerations
• Operational requirements
• Circumstances beyond the Company’s reasonable control

Where an activity is cancelled by the Company, Customers may choose either:

• A transfer to another suitable session (subject to availability), or
• A full refund.

Changes to venues, timings, routes, activities or groupings due to weather, safety or operational requirements do not constitute cancellation.

The Company is not responsible for travel, accommodation or any other associated costs incurred by Customers.

Residential Camp Exception

If a residential camp place cancelled within 14 days is successfully filled from the waiting list, a refund (less the €20 administration fee) may be issued at the Company’s sole discretion.

5. Supervision & Collection

• Participants remain the responsibility of their parent or guardian until the scheduled start time.
• Participants must be collected promptly at the published finish time.
• The Company accepts no responsibility for Participants outside programme hours.
• Late collection may incur a €20 charge.
• Persistent late collection may result in future bookings being refused.
• For school, group or party bookings, supervision will be provided only as agreed at the time of booking.

6. Medical Information & First Aid

Customers must provide complete and accurate medical information, including:

• Medical conditions
• Allergies
• Medication
• Additional support needs

The Customer confirms that the Participant is medically fit to participate.

Qualified staff may administer basic First Aid where necessary and obtain appropriate emergency medical treatment if required.

Activities operate using standard group supervision ratios (maximum 1 member of staff to 12 participants, and often lower). Our programmes are designed around group supervision and we cannot provide continuous one-to-one supervision or individual care.

Parents or guardians should contact the Company before booking if they believe their child requires additional support so that suitability can be discussed.

7. Activities, Physical Exertion & Safety

• Outdoor and physical activities involve inherent risks that cannot be completely eliminated.
• Participation is at the Participant’s own risk.
• Participants must follow all staff instructions immediately.
• Required safety equipment must be worn at all times.
• Activities, venues, schedules or routes may change where necessary for safety or operational reasons.
• Activities will generally proceed in most weather conditions unless the Company determines conditions are unsafe.
• Participants should arrive with suitable clothing and footwear for the activity and weather conditions.
• Failure to follow safety instructions may result in removal from the activity without refund.

8. Child Readiness, Outdoor Supervision & Group Safety

Outdoor Adventure Environment

Many of our programmes take place in public parks, forests, beaches and other open outdoor environments. These are not enclosed or secure venues.

Our instructors operate robust supervision procedures, regular head counts and appropriate staff-to-participant ratios. However, it is not possible to physically supervise every child every second of the day in an open outdoor environment.

For this reason, our programmes are only suitable for children who are mature enough to safely participate within a supervised group.

Participant Readiness

Participants must be able to:

• Follow instructions immediately.
• Stay with their allocated instructor and group at all times.
• Remain within designated activity boundaries.
• Never run away, wander off, hide from staff or deliberately separate themselves from the group.
• Respond promptly when instructors call the group together.
• Tell an instructor immediately if they feel unwell, upset, lost or need assistance.
• Respect staff, other participants and the outdoor environment.

If a child is unable to consistently remain with their group, follow safety instructions or respect boundaries, our programmes may not be suitable for them at this stage.

Parent & Guardian Responsibility

Parents and guardians are responsible for ensuring their child is ready to participate safely in a group-based outdoor programme before making a booking.

Parents should discuss these expectations with their child before attending.

Removal for Safety Reasons

If a Participant repeatedly:

• Runs away from their instructor or group;
• Leaves designated boundaries;
• Wanders away from the group;
• Hides from staff;
• Refuses to follow safety instructions; or
• Behaves in a way that places themselves, other participants or staff at risk,

the Company reserves the right to remove the Participant from the activity immediately.

Parents or guardians may be required to collect the Participant without delay.

No refund will be payable where removal results from behaviour that compromises safety.

9. Behaviour & Removal

The Company reserves the right to remove any Participant from an activity without refund where their behaviour:

• Places themselves, others or property at risk.
• Is abusive, aggressive or disruptive.
• Prevents the safe operation of the programme.
• Fails to comply with staff instructions.

Parents or guardians may be required to collect the Participant immediately.

Any damage caused by a Participant remains the responsibility of the Customer.

10. Personal Belongings

• Personal belongings remain the Participant’s responsibility.
• The Company accepts no responsibility for loss, theft or damage to personal belongings.
• All items should be clearly labelled.

11. Insurance, Risk & Liability

The Company maintains:

• Public Liability Insurance.
• Employers’ Liability Insurance.

Customers are responsible for arranging Personal Accident Insurance if desired.

Participation in outdoor and physical activities carries inherent risks that cannot be completely eliminated.

The Company shall not be liable for any loss, injury or damage except where caused by proven negligence on the part of the Company.

Nothing in these Terms excludes or limits liability where such exclusion would be unlawful under Irish law.

12. Photography & Media

The Company may take photographs and videos during activities for use on:

• The Company website
• Social media
• Marketing materials

Photography consent is managed through the booking process.

Where consent has not been provided:

• Participants will be issued with a clearly identifiable armband.
• Participants must wear the armband throughout the activity.
• The Company cannot be responsible where a Participant removes or fails to wear the armband.
• Any image used in error will be removed promptly following receipt of a written request.

13. Data Protection

All personal information is processed in accordance with GDPR.

Information is used solely for:

• Booking administration
• Communication
• Safeguarding
• Health and safety

Customers have the right to access, amend or request deletion of their personal information in accordance with applicable legislation.

14. Website Information

Information published on the Company’s website is provided in good faith.

Whilst every reasonable effort is made to ensure accuracy:

• Information may change without notice.
• Errors or omissions may occasionally occur.
• Website content should not be relied upon as professional legal or medical advice.

Online payments are processed securely through third-party payment providers.

15. Amendments to these Terms

The Company reserves the right to amend these Terms of Service at any time.

The version published on the Company’s website at the time a booking is made shall apply.

Customers are responsible for reviewing these Terms before completing their booking.

16. Applicable Law

These Terms of Service are governed by and construed in accordance with the laws of Ireland.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the Courts of the Republic of Ireland.

17. Acceptance

By making payment, the Customer confirms that they have:

• Read these Terms of Service.
• Understood these Terms of Service.
• Accepted these Terms of Service.
• Agreed to be bound by these Terms of Service.